Faq
| |
Reservations
| Q. |
How do I make my room reservation ? |
| A. |
To make reservations, please use our Secured Online Reservation
Form available on this website. Please ensure
that you furnished all the required information
as specified on the Reservation Form. |
| Q. |
When I submit my reservation form, where does
my request go? |
| A. |
It will go to our Reservation Department. |
| Q. |
How long
will it take the Hotel to respond to my
reservation request? |
| A. |
Within 24 hours and not later than 36 hours. If you do
not receive your respond with 36 hours,
please e-mail back to us at maxcarry@tm.net.my |
| Q. |
I
don't have 24 hours to wait for confirmation.
What can I do? |
| A. |
You may e-mail to us at maxcarry@tm.net.my or the
e-mail available on the website. |
| Q. |
What happen
if after 36 hours we do not receive any
respond from you? |
| A. |
As you are aware this booking is via online and there
are many possible factor that your reservation
does not reached us may be due to server’s
error or due to some other technical problem.
Please e-mail back to us at maxcarry@tm.net.my to enquire
about your reservation. |
| Q. |
How do I know my reservation is confirmed? |
| A. |
When you received our acknowledgement via the e-mail
or fax within 24 hours and not later than
36 hours. Reservations are deemed secured
if guaranteed with credit card or a prepaid
Cash Deposit into the hotel's Bank Account. |
| Q. |
After filling up and submission of my Reservation
Form how do I know if my reservation is
confirmed? |
| A. |
Within 24 hours and not later than 36 hours, you will
be contacted by e- mail informing you on
the status of your reservation. |
| Q. |
How do you respond back to us on our confirmation
? |
| A. |
We shall be responding back to you via e-mail. We do
not call or we do not fax to you unless
requested to do so. Please ensure that you
furnish to us an accurate e-mail address/es. |
| Q. |
We
seem to unable to locate your telephone
number on this website ? |
| A. |
This website and the rates displayed on this website
are specially formulated for Internet Booking
Only. Guest that calls in at the hotel shall
not be entitled to our Internet Promotional
Rates. This is the reason why we do not
furnish Telephone contact. |
| Q. |
What happens if I encounter problem with my reservation
upon checking-in? |
| A. |
It is advisable for you to quote your confirmation number
if you were given one but if you were not,
it would be advisable for you to print out
the confirmation letter and bring along. |
| Q. |
What do I need upon checking-in ? |
| A. |
If you are given a confirmation number please quote it
during checking- in and if you do not it
would be advisable for you to print out
the confirmation letter and bring along. |
| Q. |
How far ahead should I make the reservations? |
| A. |
At least 72 hours before arrival date. |
| Q. |
Is
it advantages for us to book early ? |
| A. |
Yes it would as most of the time we are always fully
booked. In order not to get disappointed
please make your booking as early as possible. |
| Q. |
During the reservation I gave my credit card
details but upon checking in I decide to
pay cash. Is this possible ? |
| A. |
Yes this is possible. We do not collect payment online.
We do not deduct from your credit until
you arrive at the hotel/resort, the credit
card details is merely to guarantee your
reservation only. You may pay cash upon
check in instead. |
| Q. |
What are the means for us to guarantee our booking
? |
| A. |
To guarantee your booking we would request for your credit
card details. For those without credit card
details we would instruct then to make a
cash deposit into the house’s bank account.
Please indicate in the Reservation Form
that you wish to pay by Cash. |
| Q. |
Which would you prefer us to use to guarantee
our reservation, by Credit Card or Cash
Deposit ? |
| A. |
Depending where you are from, if you are from Overseas
we would prefer Credit Card due to the troublesome
procedures of having to go to the nearest
compatible banks to make the cash deposit.
To make your reservation and confirmation
process easier and faster we would prefer
Credit Card. |
| Q. |
If
we do not have a Credit Card can we make
our reservations via your Online Reservation
Form and what are the procedures ? |
| A. |
Yes you can make your reservations via our Online Reservation
Form. The procedures would be as follows.
You are to fill up our Online Reservation
Form and please indicate to us that you
are paying by Cash. We shall give you further
instruction on how to make your Cash Deposit
into our hotel/resort Bank Account during
the confirmation stages. |
| Q. |
Do
you collect payment during the Reservation
stages ? |
| A. |
No we do not collect payment during the reservations
stages. During reservation stage we need
your credit card details for the main reason
to guarantee your reservation. |
Cancellation Policy
| |
| Q. |
How do I change or cancel my reservations ? |
| A. |
Through the telephone, facsimile or e-mail. Please specify
your Confirmation Number, Name, Hotel/Resort,
Check In Date and Check Out Date. We would
prefer by e-mail as it is faster to do so. |
| Q. |
What is you hotel/resort's Cancellation Policy
and what are the penalty if we defaulted
? |
| A. |
Our Cancellation Policy and Penalty Charges if any, are
contained within this website either on
the Accommodation or Room & Rates or
Promotional Packages Page. Please look for
these information within this site. |
Payments
| |
| Q. |
What credit
card types are accepted for guarantee/deposit
or payment at your hotel/resort ? |
| A. |
Any major credit card is acceptable here. |
| Q. |
Do your
hotel/resort accept Visa Electron Card ? |
| A. |
No we do not accept Visa Electron Card. |
| Q. |
When do
I have to include my credit card number?
|
| A. |
When you fill up our Secured Online Reservation Form
to guarantee your reservations. |
| Q. |
Is it safe
to use my credit card? |
| A. |
Yes, Our Secured Online Reservation Forms are encrypted.
|
| Q. |
Why do you need my credit card number and expiry
date? |
| A. |
To guarantee the reservation during peak period or late
arrival. |
Rooms & Rates
| |
| Q. |
Based on
the rates offered on your website, is it
possible for us to ask for special discount
? |
| A. |
Rates portray on this website are our Internet Promotional
Rates. It is the discounted rates meant
for Internet booking only. Only bookings
made via this website are entitled to these
Internet Rates. |
| Q. |
What about
special discounts? |
| A. |
No discount will be given based on these Internet Promotional
Rates. Please look for our Promotional Packages
if any. It would be cheaper. |
| Q. |
We are Airlines
Staffs, are we entitled to Airlines Rates? |
| A. |
We do not have rates for Airlines staffs, please make
booking through your respective airlines
for rates accorded to the respective airlines
if any. Our rates are Promotional Internet
rates. |
| Q. |
We are Malaysian
Government Staff, are we entitled to special
rates ? |
| A. |
No. Our rates are special Internet Promotional rates.
Please check with the respective department
if there are any special rates accorded
to Malaysian Government staffs. |
| Q. |
We are Government
Employees of a Foreign Government, are we
entitled for a special rates ? |
| A. |
No. We do not have any special rates for Government Employees
from a foreign government. |
| Q. |
What are
the check-in & checkout times for a
room? |
| A. |
Check-in time is 2.00 p.m and check out time is at 12.00
p.m. |
| Q. |
What is
the earliest time I can check-in into the
hotel room ? We will be arriving at the
hotel/resort early in the morning? |
| A. |
Our normal Check-In time is 2.00pm. Our earliest Check-In
time is 12.00 noon. Early check-in are subject
to availability of rooms. |
| Q. |
Do you have
Baby Cot ? |
| A. |
Yes we have baby cot and we provide baby cot free of
charge. Please enquire at the reception
upon check-in. |
| Q. |
We will
be arriving at 5.00 am in the morning, if
we check-in at this time, do you consider
this as 1 night? |
| A. |
Yes. Our new day starts at 6.00 am. |
| Q. |
Our flight
home is at 12.00 am, we would like to check
out late at 8.00pm, What is your rate for
late check out? |
| A. |
The normal room rates available on the website applies. |
| Q. |
We will
be arriving at the Hotel at roughly around
3.00am, so can we
check in at that time? |
| A. |
Yes, but you shall be charged in accordance to the rates
shown on this website. Please indicate in
your reservation form your arrival time. |
| Q. |
We are aware
that your check out time is 12.00 noon but
due to our
late flight, we wish to stay on until 3.00pm.
Is this chargeable ? |
| A. |
Late check out until 3.00 pm are usually not chargeable
but is always subject to availability of
rooms. Please indicate in your reservation
form as we may be able to accommodate your
request free-of-charge if room are available. |
| Q. |
We are aware
that your check in time is at 2.00 pm, but
we would like
to check in at 10.00 am, is this chargeable
? |
| A. |
Early Check in are usually not chargeable but is always
subject to availability of rooms. Please
indicate in your reservation form as we
may be able to accommodate your request
free-of-charge if room are available. |
Location
| |
| Q. |
What are
the directions to the Hotels? |
| A. |
Our location map is available on our location webpage
within this site. |
Transportation
| |
| Q. |
Is there
a hotel shuttle service to/from the airport? |
| A. |
Yes we do have our Airport Transfer Vehicle but it is
chargeable. Please indicate in the reservation
form that you require the Airport transfers.
We shall give you the quotation for Airport
Transfer during the confirmation of your
bookings. |
| Q. |
Which is
cheaper, your Airport Transfer or the Public
Transport ? |
| A. |
The public transport is obviously cheaper. |
Hotel Facilities
| |
| Q. |
What are
the facilities offered at your hotel ? |
| A. |
The complete description of the hotel/resort is available
within this website. If you are unable to
locate, please e-mail to us at maxcarry@tm.net.my
|
| Q. |
What are
the facilities available in the rooms? |
| A. |
The complete description of the hotel/resort is available
within this website. If you are unable to
locate, please e-mail to us at maxcarry@tm.net.my
|
| Q. |
Do we need
adaptors or transformers for our electrical
devices? |
| A. |
If you are from Asians countries, adaptors or transformer
are not needed but advisable to carry with
you as some electrical voltage may differ.
In Malaysia, the electricity runs on 240
volts with 50-cycle system. |
Malaysian Law
| |
| Q. |
Is there
a speed limit on the Malaysian roads and
are seat belts required? |
| A. |
Speed limits vary on each road. The normal speed limit
on the highway is 110 km/hr. Speed limit
signboards are available for reference.
Please do not exceed the speed limit. Seat
belts are required for the driver and the
front seat passengers. |
| Q. |
Do we need
a Malaysian Driving Permit to drive in Malaysia. |
| A. |
If you carry a valid International Driving License, you
may not require a Malaysian driving license.
However, please check with the Malaysian
Road and Transport Department for further
clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will we
be driving on the same side of the road
as in U.S.A ? |
| A. |
No. In Malaysia we drive on the left side of the road.
|
| Q. |
How much
can I take currency back to the US tax-free? |
| A. |
Under the Travelers Declaration regulation, permitted
currency limits are as follows : A resident
and a non-resident is permitted to carry
into and out of Malaysia, RM notes not exceeding
RM1,000 per person. There is no limit on
the amount of foreign currency notes or
traveler’s cheques carried into Malaysia
by resident and a non-resident. A resident
is permitted to carry out of Malaysia, foreign
currency notes including traveller's cheques,
not exceeding RM10,000 equivalent per person.
A non-resident is permitted to carry out
of Malaysia, foreign currency notes including
traveller's cheques, not exceeding the amount
brought in. |
| Q. |
What is
the legal drinking age? |
| A. |
18 years old. |
| Q. |
Are there
any restriction of drinking alcohol in Malaysia. |
| A. |
Throughout Malaysia consumption alcohol is allowed except
muslims are not allowed to drink in public
in the state of Kelantan and Terengganu.
Most of the hotels/resorts in Kelantan and
Terengganu do not serve alcohol. Please
check with the front counter for more info
on this matter. |
Travel Document
| |
| Q. |
Do I need
a Visa? |
| A. |
Depending upon which country you are from. Please check
with our local representative, embassy,
consulate located in your respective country.
The following webpage may be able to provide
to you some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
Miscellaneous
| |
| Q. |
Does anyone in Kuala Lumpur speak English or
any other language? |
| A. |
English is the common language used here.Our national
language is Bahasa Malaysia. Malaysians
commonly speak Bahasa Malaysia, English,
Mandarin, Tamil, Cantonese, and Punjabi. |
| Q. |
Do we need
to change money before or upon arrival?
|
| A. |
For your convenience, it always advisable to change to
local currencies as all transaction in Malaysia
will be in Ringgit Malaysia (RM). However,
there are moneychangers and banks nearby
to do these transactions. |
| Q. |
Where can
I exchange currency? |
| A. |
At the moneychanger or banks. |
| Q. |
Are clothing
and shoe sizes the same in Malaysia as in
the US? |
| A. |
No. |
| Q. |
Are all museums closed on Sundays and Mondays?
|
| A. |
No. |
| Q. |
Do
women have to wear hair coverings in Malaysia? |
| A. |
No. Only in places of worships. |
| Q. |
What is
the standard tipping practice in Malaysia? |
| A. |
There is no tipping practice in Malaysia. Tipping is
at your own discretion. |
| Q. |
What's the
weather like there in Malaysia ? |
| A. |
Malaysia has an equatorial climate with uniform temperatures
throughout the year. If you are coming to
the East Coast of Malaysia, especially to
Kelantan and Terengganu, most of the hotel
and resort along the east coast here are
closed from November to January due to the
monsoon season. Please check with us on
this information. |
| Q. |
Where can
I get information about traveling around
Malaysia ? |
| A. |
Please refer to the following website for more details
on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can
I find details on Museums in Malaysia ? |
| A. |
Please refer to the following website for information
on Museums & Memorials in Malaysia.
Website : http://www.malaysiahotels.cc/wyn06.html |
| Q. |
Where can
I find literatures on some of the outstanding
buildings and infrastructures in Malaysia
? |
| A. |
Please refer to the following website for outstanding
buildings and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where can
I find details on Fine Dinning, Bistros,
Cafes , Delis, Restaurant, and Hawkers Centres
in Malaysia ? |
| A. |
Please refer to the following website for Fine Dinning,
Bistros, Cafes, Delis, Restaurant, and Hawkers
Centres in Malaysia ?
Website
: http://www.malaysiahotels.cc/foodofmalaysia.html |
| Q. |
Where can
I find details on getting to Malaysia, getting
around Malaysia and getting around Kuala
Lumpur ? |
| A. |
Please refer to the following website for details on
getting to Malaysia, getting around Malaysia
and getting around Kuala Lumpur ?
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
We wish
to know more about public transport to your
hotel, where do we find the said information
? |
| A. |
Please refer to the following website for details on
public transport
to our hotel/resort.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can
I find the location map of all the major
island resorts in Malaysia? |
| A. |
Please refer to the following website for details on
location map of all the major island resorts
in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where can
I find the list of Calendar of events in
Malaysia ? |
| A. |
Please refer to the following website for the complete
list of Malaysia’s Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where can
I find details of shopping complexes in
Kuala Lumpur and in Malaysia ? |
| A. |
Please refer to the following website for details of
shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
|
| |
| Q. |
Where can
I find details of shopping complexes on
Langkawi Island ? |
| A. |
Please refer to the following website for list of shopping
complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where can
I find details of Embassies and High Commissions
of Foreign Countries in Malaysia ? |
| A. |
Please refer to the following website for the addresses
and telephone numbers of all the Embassies
and High Commissions based here in Malaysia.
Website : http://www.malaysiahotels.cc/infoforeignemb.html |
| Q. |
Where can
we obtain Useful telephone numbers in Malaysia
such as Emergencies, Police, Hospitals,
Medical Centres, Taxi, Cabs, Busses, Car
Rentals, Coaches, immigration and all the
necessary numbers while in Malaysia. |
| A. |
Please refer to the following website for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where can
we find the list of good hotels and resorts
in Malaysia ? |
| A. |
Please refer to the following website for the list of
good hotels and resorts found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
| Q. |
How can
we get intouch with you ? |
| A. |
To get in touch with us you may e-mail us at maxcarry@tm.net.my.
|
|
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